• Check-in time: from 14:00.
• Check-out time: before 12:00.
• Smoking is not allowed inside the apartment.
• Guests are not permitted to sublease the apartment without authorization.
• Guests are required to maintain a quiet environment, respect surrounding residents, and not use the apartment for activities that are noisy, illegal, or harmful to the reputation of iPartment Vietnam.
• Guests are responsible for taking care of the furniture, equipment, and items in the apartment, and should report immediately if any damage or technical issues are detected.
• Guests must comply with the building’s security, hygiene, and fire safety regulations. 
• If guests have pets, they must inform iPartment Vietnam before making a reservation.
• Additional services such as laundry, extra housekeeping, or airport transfer will be informed of the price in advance before use.
• Guests are responsible for keeping their luggage, money, and personal belongings safe during their stay, as iPartment Vietnam is not liable for loss or damage to personal property unless it is caused directly by our fault.
• iPartment Vietnam may enter the apartment for repairs, maintenance, or equipment inspection after notifying the guest in advance, except in emergency situations such as fire, water leakage, or other safety incidents.
• If guests use parking spaces provided by iPartment Vietnam, they are responsible for safeguarding their vehicles and belongings inside the vehicles.
  iPartment Vietnam will not be liable for any loss or damage unless it is caused directly by our fault.

Guests may cancel their reservation by contacting iPartment Vietnam via the website, email, or hotline.

• For short-term stays (1–6 nights), guests may cancel free of charge if they notify iPartment Vietnam at least 1 day before the check-in date.
  

• For mid-term stays (7–27 nights), guests may cancel free of charge if they notify iPartment Vietnam at least 7 days before the check-in date.
  

• For long-term stays (28 nights or more), guests may cancel free of charge if they notify iPartment Vietnam at least 7 days before the check-in date.

For long-term residents or corporate guests, cancellation conditions may vary depending on the contract or booking agreement.

All cancellation requests must be submitted in writing via email or through the official iPartment Vietnam booking system.

In certain cases, iPartment Vietnam reserves the right to cancel a reservation or terminate the accommodation agreement after notifying the guest, including the following situations:

Guests may request a room change if the apartment experiences technical issues, does not match the description, or does not meet basic accommodation standards.

Room changes will be supported depending on apartment availability at the time of the request.

If guests wish to change to a higher room category, they may be required to pay the price difference.

If the replacement apartment has a lower price, iPartment Vietnam will inform the guest of the appropriate adjustment or solution.

Guests are encouraged to notify iPartment Vietnam of any room change requests as early as possible in order to receive prompt assistance.

• The reservation information is inaccurate, such as incorrect personal details, number of guests, or purpose of stay.
  

• The guest uses the apartment for inappropriate purposes or engages in behavior that affects security, order, property, surrounding residents, or the reputation of iPartment Vietnam.
  

• Force majeure events occur, such as natural disasters, fires, epidemics, serious technical issues, or other circumstances beyond the control of iPartment Vietnam.

• The guest fails to make payment on time or does not provide the required deposit within the agreed timeframe.
  

iPartment Danang